Replacement policy

All sales are final

We do not offer refunds, and we do not accept returns for a refund. Every chuda and bangle set is made and packed to order, so once it has shipped we are not able to take it back for a refund or exchange of preference.

When we replace an item

We will replace your item, at no extra cost, if it arrives:

• Damaged - broken, cracked or otherwise physically damaged in transit.
• Incorrect - the wrong product, size or colour compared to what you ordered.
• Defective - a manufacturing fault present when the item left us.

A replacement is not available where the wrong size was ordered by mistake - please check our size guide carefully before ordering, or message us first if you are unsure.

How to raise a replacement request

1. Contact us through the contact page, or on WhatsApp if you have our number, as soon as possible after delivery.
2. Include your order number and a short description of the issue.
3. Attach clear photos - the damaged, incorrect or defective item, the packaging it arrived in, and (for a damaged item) the shipping label if visible. Photos are how we verify a claim quickly, so the clearer they are, the faster we can help.
4. We will review your request and confirm next steps by email or WhatsApp.
5. Once approved, we will arrange for the item to be returned to us (if needed) and send your replacement.

Timeframe

The exact number of days you have to raise a request after delivery will be confirmed here shortly - in the meantime, please get in touch as soon as possible after your order arrives.