Privacy policy

Draft - pending legal review

This page is a plain-language draft prepared for the owner's review. It has not yet been checked by a qualified professional and should not be treated as legally vetted until it has been.

Who this policy covers

This policy explains how Advika Jewellery ("we", "us") collects, uses and protects information when you use this website, whether or not you make a purchase.

What we collect

Account and order details - your name, email, phone number and delivery address, collected when you create an account, place an order, or contact us.
Order history - the products, sizes and quantities you order, so we can fulfil and, if needed, service a replacement request.
Messages you send us - anything you submit through the contact form or WhatsApp, including any order number or details you choose to share.
Basic technical and analytics data - such as pages visited and general device/browser information, used to understand how the site is used and to keep it working correctly.

What we do not collect or store

We do not collect or store your full card, UPI or net banking details. Payment is handled entirely by our payment gateway; we only receive a confirmation that payment succeeded or failed, plus a transaction reference.

Why we use this information

To process, pack, ship and, where applicable, invoice your order.
To communicate with you about your order, an enquiry, or a replacement request.
To keep your account secure and let you sign in.
To understand how the site is used, so we can improve it.
To meet our legal and tax obligations.

Cookies

We use a small number of cookies, and nothing beyond what is needed to run the store:

Session cookies - to keep you signed in to your account.
Cart cookies - to remember what is in your shopping bag between visits.
Basic visitor analytics - to understand overall site traffic and usage patterns. This does not involve selling your data to third parties.

How long we keep information

We keep order and account information for as long as your account is active and for as long afterwards as we are required to for accounting, tax and legal purposes. Contact messages are kept only as long as needed to resolve your enquiry.

Your rights

You can ask us to access, correct, or delete the personal information we hold about you, subject to what we are legally required to retain (for example, records needed for tax purposes). You can update your account details yourself from your account page, or write to us using the details below.

Contact

Questions about this policy or your data can be sent via our contact form.